---
title: "FAQ and support — Meleon"
description: "Answers about Meleon Skills, beta access, your files, cost and support."
url: https://meleon.ai/faq/
---

FAQ and support

# Everything people ask us.

20 answers about how Meleon works, what you get back, your files and getting help.

## Getting started

**Do I make the clip on this site?**

No. You make it inside the AI chat you already use. This site is where you can see what Meleon produces and join the beta.

**Do I need to code?**

No. You add Meleon to your chat once, then type one line. The terminal install, npx skills add meleon/frame-video, is only there for developers who want it.

**How do I add Meleon to my chat?**

Join the waitlist first. When your access is ready we email you the setup steps for the chat you told us you use.

**What do I actually type?**

One line describing what you want. Every Skill on this site shows its real example command, and you can copy it straight from the Skill panel.

**Which Skills work right now?**

Five are live in Grok, ChatGPT, Claude and Gemini: Story loop, Mascot moment, Stop-motion post, Concept mock and Mood scene. Product turn, Logo ident, Voice hook and Match the cut are still coming.

## What you get back

**What does Meleon return?**

Fifteen stills plus an MP4 loop in 9:16 vertical, ready to post to Reels, TikTok and Shorts.

**Can I fix a single bad frame?**

Yes. Say “redo 7” in the same chat and only that frame is remade, so the rest of the sequence stays as it is.

**Do I need a reference image?**

It depends on the Skill. Each Skill card lists its required input: some need only a text prompt, others need your character, product or logo file.

**How long does a generation take?**

We are not publishing a time until we can quote a real measured one. Generation time will be listed next to each example output as those examples go up.

## Availability and beta access

**Which chats does it work in?**

Grok, ChatGPT, Claude and Gemini are live today.

**When will another chat be ready?**

These four are available now. Everyone on the waitlist gets an email if another chat goes live.

**What happens after I join the beta?**

Your signup is saved and you get a confirmation email straight away. Nothing else is needed from you; we email again when your access opens.

**Can I move up the list?**

Yes. After you join, you get a personal referral link. Share it with another creator, brand or agency and your referrals are tracked against your signup.

## Your files and your data

**What happens to an image I upload on this site?**

Nothing leaves your browser. Uploads here are preview-only, they are never sent to our servers, and they are never presented as generated output.

**What do you store when I join the beta?**

Your name, email, role, which chats you use, your referral code and the campaign attribution of your visit. Details are on the Privacy page.

**How do I get my email removed?**

Email hello@meleon.ai from the address you signed up with and ask us to remove it, and we will delete your waitlist record.

## Cost and billing

**What does it cost?**

Nothing. Meleon is free for beta users. We do not take payment details to join, there are no paid plans running, and so there is nothing to cancel or refund.

**Will Meleon stay free?**

We have not set what happens after the beta. If paid plans arrive we will email everyone on the waitlist before anything changes, and nobody is charged without opting in.

## Support

**Something went wrong. How do I report it?**

Email hello@meleon.ai with the Skill name, the exact command you typed and the chat you used. Those three things let us reproduce the problem quickly.

**How do I reach the team?**

Email hello@meleon.ai for anything, including support, privacy requests and partnership questions.

## Still stuck?

Email us and we will come back to you.

[hello@meleon.ai](mailto:hello@meleon.ai) [Join the waitlist](https://meleon.ai/#waitlist)

## Explore Meleon

- [All Meleon Skills](https://meleon.ai/skills/)
  Every Skill, live and coming soon.
- [Story loop Skill](https://meleon.ai/skills/story-loop/)
  One line into a 9:16 story loop.
- [Mascot moment Skill](https://meleon.ai/skills/mascot-moment/)
  Your character, the same in every frame.
- [Mood scene Skill](https://meleon.ai/skills/mood-scene/)
  One calm, looping campaign scene.
- [Story loop prompt builder](https://meleon.ai/tools/story-loop-prompt-builder/)
  Shape your one-line command.
- [Frame timing calculator](https://meleon.ai/tools/frame-timing-calculator/)
  Loop length from frame count.
- [Meleon for creators](https://meleon.ai/for/creators/)
  Something moving to post tonight.
- [Meleon for brands](https://meleon.ai/for/brands/)
  Test ten ads, not one.
- [Glossary](https://meleon.ai/glossary/)
  Plain definitions for the terms we use.
- [About Meleon](https://meleon.ai/about/)
  What Meleon is and where the beta stands.